Terms and Conditions

Terms and Conditions

Last updated: 1 January 2026

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. Please read them carefully.

By accessing or using the Service or purchasing Goods, you agree to be bound by these Terms and any applicable policies, including our Return & Refund Policy. If you do not agree to these Terms, you must not use the Service or place an order.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have the meanings defined below, regardless of whether they appear in singular or plural form.

1.2 Definitions

Company / We / Us / Our
Refers to the legal entity operating the website, products, and services.

Goods
Refers to products offered for sale through the Service, including but not limited to underwear, intimate apparel, absorbent underwear, and accessories.

Service
Refers to the Company’s website, online store, and related services.

Website
Refers to the Company’s online platform and associated services.

You / Your / Customer
Refers to the individual or legal entity placing an order or accessing the Service.

Consumer
Refers to a natural person acting for purposes outside their trade, business, or profession, as defined under applicable EU consumer protection laws.

2. Acceptance of Terms

By using the Service or purchasing Goods, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use the Service or place an order.

3. Ordering and Payment

You must be at least 18 years old, or have consent from a parent or legal guardian, to place an order.

All orders are subject to acceptance, availability, and confirmation.

We reserve the right to refuse, cancel, or limit orders at our discretion, including in cases of suspected fraud, misuse, or breach of these Terms.

Prices include applicable taxes unless otherwise stated. Any delivery costs or additional charges are clearly presented before order confirmation.

Payment must be completed at the time of purchase using the payment methods made available through the Service.

We take reasonable technical and organizational measures to protect payment data but do not store complete payment card details.

4. Product Information and Presentation

We make reasonable efforts to ensure that product descriptions, images, sizing information, and specifications are accurate and up to date.

Product images are for illustrative purposes only and may differ slightly from the actual product due to lighting, screen settings, or manufacturing variations.

Fit, comfort, color, texture, and absorbency may vary depending on individual body characteristics, usage patterns, and care routines.

Any guidance on absorbency, performance, or comfort is indicative only and does not constitute a guarantee.

Important:
Our products are not medical devices and do not replace professional medical advice, diagnosis, or treatment.

5. Right of Withdrawal (EU Consumers) – Hygiene Products

If you are a Consumer within the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive the Goods, in accordance with Directive 2011/83/EU.

Important Information Regarding Hygiene Products

Due to health protection and hygiene reasons, certain Goods are excluded from the right of withdrawal once unsealed after delivery, as permitted under applicable EU consumer protection legislation.

This exclusion applies in particular to:

  • underwear,

  • intimate apparel,

  • absorbent underwear,

  • and other products intended for close bodily contact,

where such products are delivered sealed and the hygiene seal has been removed, broken, damaged, or otherwise compromised after delivery.

The hygiene seal is an essential part of the product. Once the hygiene seal has been removed or broken, the product is considered unsuitable for return, regardless of whether the product appears unused, unworn, or unwashed.

By removing or breaking the hygiene seal, you expressly acknowledge that you lose your statutory right of withdrawal for that product.

6. Returns and Refunds – Hygiene Conditions

Returns are accepted only where permitted by law and only if the Goods:

  • are returned within the applicable return period,

  • are unused, unworn, and unwashed,

  • are returned in their original packaging,

  • and have all hygiene seals fully intact and unbroken.

Products that show signs of wear, washing, odor, staining, damage, alteration, or where the hygiene seal has been removed or compromised, will not be accepted for return or refund.

For reasons of health and hygiene, no exceptions can be made to this policy unless the Goods are defective, damaged upon delivery, or incorrect.

In cases of defective or incorrect Goods, the Consumer’s statutory rights under applicable EU law remain unaffected.

Refunds will be processed using the original payment method once the returned Goods have been received and inspected and confirmed to meet the above conditions.

7. Product Use and Safety

Products are intended for personal, everyday use only.

If irritation, discomfort, or adverse reactions occur, discontinue use immediately.

The Company is not responsible for issues arising from improper use, failure to follow care instructions, or use contrary to the product’s intended purpose.

8. Intellectual Property

All content provided through the Service, including but not limited to text, images, designs, graphics, logos, videos, and software, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from the Company.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the Service or Goods.

The Company’s total liability for any claim relating to a purchase shall not exceed the amount actually paid for the relevant Goods.

Nothing in these Terms limits or excludes statutory rights or remedies available to Consumers under EU consumer protection laws.

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the country in which the Company is established.

For Consumers within the European Union, disputes may also be brought before the competent courts of the Consumer’s country of residence, in accordance with mandatory consumer protection rules.

11. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

Any material changes will be communicated through the Service or other appropriate means.

Continued use of the Service after such changes constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions regarding these Terms, please contact the Company through its official customer support channels.