Return & Refund Policy

Size Exchange - Ordered the wrong size?

We want your Dryfidence underwear to fit perfectly. If the size isn't quite right, we're happy to help you exchange it.

You may try on one pair from your order. If you purchased multiple pairs, the remaining products must be unused and in their original unopened packaging to be eligible for an exchange.

Simply email us at support@dryfidence.com, and we'll be happy to help.

We care about our planet. For hygiene reasons, returned products with opened packaging cannot be resold and are therefore donated to charity instead of being discarded.

Returns & Right of Withdrawal

We want you to feel completely confident when shopping with Dryfidence. That's why we offer a 30-Day Satisfaction Guarantee.

How to return your order

  • Contact us at support@dryfidence.com within 30 days of receiving your order.
  • You may try on one pair from your order. If you purchased multiple pairs, all remaining products must be unused and in their original unopened packaging to be eligible for a return or exchange.
  • To receive a refund, all products from your order must be returned to us.
  • You are responsible for the cost of return shipping.
  • Once we have received and approved your return, we will refund the purchase price to the original payment method used. Any original shipping charges will be refunded where required by applicable consumer protection legislation.
  • We care about our planet. For hygiene reasons, returned products with opened packaging cannot be resold and are therefore donated to charity instead of being discarded.

Your Statutory Right of Withdrawal

If you are a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order.

Please note that the statutory right of withdrawal may not apply to sealed hygiene products once the seal has been broken.

Our 30-Day Satisfaction Guarantee is offered in addition to your statutory consumer rights and does not affect any rights you may have under applicable consumer protection legislation.

Manufacturing Defects

If you receive a defective or incorrect product, please contact us at support@dryfidence.com within 14 days of receiving the product.

We will help you resolve the issue promptly in accordance with applicable consumer protection legislation.

Considered manufacturing defects include:

  • holes, tears, or damage present before first use;
  • broken seams or defective stitching;
  • fabric layers separating or delaminating prior to use.

Return & Refund Policy last updated: 16th of August 2026

This Return & Refund Policy applies to purchases made through the Company’s official online sales channels for personal consumer use.